Things to know

We are committed to providing personalized service that meets the unique needs and preferences of each of our clients. We believe that every event deserves a custom invitation that reflects the style, tone, and vision of the occasion. To ensure that we create an invitation that perfectly captures your vision, we recommend starting with an initial phone conversation. During this conversation, we will discuss your needs and budget, as well as any design ideas or themes that you have in mind.

We understand that sometimes it's easier to discuss your vision in person, and that's why we are happy to accommodate in-person appointments at a location of your choice. Whether you prefer to meet at our studio or a location that is more convenient for you, we will work with you to make sure that your appointment is both productive and enjoyable.

For clients who are located outside our area, we understand that an in-person appointment may not be feasible. In this case, we are happy to host a virtual video appointment. During the virtual appointment, we can discuss your needs and preferences, show you examples of our work, and answer any questions that you may have. Additionally, we can ship physical samples directly to you so that you can see and feel the quality of our products firsthand.

We believe that every client is unique, and we are committed to providing personalized service that meets your specific needs. Our goal is to make the invitation design process as smooth and stress-free as possible, so that you can focus on planning and enjoying your special event.

Every invitation is unique and the cost can vary depending on several factors such as the quantity needed, the materials used, the additional services requested, the timeframe of delivery, and whether it is a custom order or not. While there is no simple answer to how much an invitation order will cost, we work with customers of all budgets to create custom designs that fit their needs and preferences.

We believe that every event deserves a beautiful invitation, and we are committed to helping you create the perfect one within your budget. So whether you're planning a small intimate gathering or a large-scale event, we are here to work with you and create something truly special.

We understand that visualizing the final product can be challenging without seeing and feeling the physical samples. That's why we have a wide range of printed materials available for you to browse through.

If you're interested in wedding invitations, we have a vast collection of samples in various styles that you can see, touch, and feel during your appointment. We want you to be fully confident and satisfied with your choice before placing your order.

For other events, we have an extensive portfolio of designs available on our website and social media accounts. If you're unsure about a particular design, we can send you paper samples so that you can see the quality and finish of the materials before making your decision. Rest assured, our team is dedicated to working closely with you to ensure that you get exactly what you want for your event.

You will get a detailed digital mock up of your order in a proofing document of all of the pieces and printing processes in your actual order.

Although we sincerely hope that you never have to experience an event cancellation, we understand that unexpected circumstances can arise. Please note that all orders are considered final sale, and deposits are non-refundable. However, we are committed to providing excellent customer service and will work with you in the event of a cancellation to find a solution that best suits your needs. Whether it's a re-order or another form of assistance, we will do our best to help alleviate any stress or inconvenience caused by the situation.

We kindly request that you schedule your appointment with us no earlier than 6 months prior to your event date. This allows us enough time to provide you with the best possible service and ensure that your order is completed to your satisfaction. Typically, orders take between 2 to 6 weeks to complete, depending on the type of order you place. We will work closely with you throughout the process to ensure that everything is done in a timely and efficient manner.

Our Ronkonkoma studio is designed to provide an intimate and comfortable setting for our customers. To ensure the best possible experience, we limit the number of attendees to a maximum of two people per appointment. However, if there a desire need to have more than two people present, we will accommodate for additional person(s) in our location.

We highly recommend that all decision-makers be present during the appointment to ensure that everyone's input is heard and considered. However, we understand that certain circumstances may prevent someone from attending in person. In such cases, we offer the option of a video call during the appointment so that all parties can participate in the decision-making process.

Our goal is to make sure that every customer feels heard, valued, and satisfied with the final product.

WEDDINGS AND FORMAL EVENTS:

Traditionally, wedding invitations are sent out 2-3 months before the wedding date. However, if you are having a destination wedding or if many of your guests will need to make travel arrangements, it is recommended to send the invitations out 3-4 months in advance to give them enough time to plan accordingly. It's always a good idea to check with your wedding planner or venue for any specific recommendations they may have regarding the timing of your invitations.

CASUAL OCCASIONS:

For an event like a bridal shower or graduation party, it's generally recommended to send out invitations 4-6 weeks before the event date. This gives your guests enough time to RSVP and plan accordingly. If it's a particularly busy time of year, such as during the holiday season or summer vacation, you may want to send invitations out even earlier to ensure that your guests are available and able to attend.

YES, ABSOLUTELY!

Once a deposit is placed on your order, you have the flexibility to modify quantities, fonts, colors, and items, or even include additional pieces. This flexibility extends even after receiving your print proof, allowing for edits.

Only after final approval for printing we send your order into production and no changes can be made to approved artwork, but you can still increase quantities or add extra items at any time.

You will get a detailed digital mock up of your order in a proofing document of all of the pieces and printing processes in your actual order. Nothing goes to print without your final approval and your final balance is paid.

Your guest list submission is a crucial step in the invitation ordering process. We offer an Excel template for your convenience. If you're not familiar with Excel, we accept most digital formats and provide assistance to ensure your guest list is perfect before printing. If your final guest list is uncertain, we can hold back some blank envelopes from your order and can print them in-house, giving you the flexibility to make addressing changes or additions later.

**Please note, cardstock envelopes and wrapped boxes can not be printed on in-house. We offer addressing alternatives for these.

DOWNLOAD GUEST ADDRESSING > DOWNLOAD TEMPLATE

We welcome major credit cards, cash, checks, and select payment apps. To initiate your order, a 50% deposit is necessary, and the outstanding balance is due before printing. If you require alternative payment arrangements, we can discuss adjustments or a customized payment plan during your appointment.